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RTC On Demand2023-04-24T09:31:00-07:00
How to Ride
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FAQs
Passenger Code of Conduct

RTC-OnDemand Connects!

Ride-share service ordered from the palm of your hand!

Need a ride? The RTCs on-demand ride-share pilot expands connectivity for residents in West Henderson and the southwest valley. RTC OnDemand will pick you up from your doorstep (or a nearby location) and connect you to transit stops and other popular destinations, such as medical facilities, grocery stores and more. A short walk to a customer’s pick-up location or final destination may be required.

In addition to connecting you to destinations within the OnDemand Zone, customers can also travel to locations outside of the OnDemand Zone by transferring to fixed-route transit at the edge of the service area.

If you live outside of the OnDemand Zone but would like to travel to a destination inside of the Zone, you can connect by transferring from a fixed-route transit stop to an OnDemand bus. Simply schedule your pick-up from the Fixed Route bus stop within the zone.

You can schedule your ride up to seven days in advance or get same-day service within 30 minutes.

RTC OnDemand can seat up to 12 passengers per vehicle and runs from 4:00 am to 1:45 am daily.

The vehicles are equipped with Wi-Fi, bike racks, and are ADA friendly to accommodate wheelchair passengers.

 

RTC OnDemand

Book your ride | 3 easy options

 

1.Download the RTC-OnDemand App

Download on IOS
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RTC-OnDemand App

2. Book Online at book.rtcondemand.rideco.com

 

3. Call 702-676-1801

Service Area

View the green shaded area to explore the RTC-OnDemand service area.  For transit customers who wish to travel outside the RTC-OnDemand zone, a bus transfer will be required.

 

To Book on the RTC-OnDemand App:

  1. Create an account
  2. Select your pick-up and drop-off points
  3. Enter your pick-up time, gate code (if applicable) and the number of passengers accompanying you
  4. Provide additional travel information so we can accommodate you:

Once your ride is booked:

  • Arrive at your RTC-OnDemand pick-up point five minutes prior to your scheduled pick-up time
  • Pay your fare or show proof of payment
  • Enjoy your ride!

Payment Options

RTC-OnDemand customers can book rides starting at $2.

  • Current RTC Transit customers can pay with credit cards using the RTC-OnDemand app, rideRTC app, or cash.

Frequently Asked Questions (FAQ)

Cart Policy2023-07-31T15:41:14-07:00

Shopping carts or any type of equipment used to assist with transporting packages, groceries, clothing or other items are allowed on a limited basis. Carts can be no larger than 18” width X 18” length X 30” height.

Cancellation/No Show Equal Opportunity Booking Program2023-07-31T15:26:13-07:00

Late Cancellation is the result of cancelling a booking 30 minutes or less before the estimated pick up time. A No Show is a result of not being on the bus within 2 minute after its arrival.

A passenger’s account is placed into the Equal Opportunity Booking (EOB) program when the number of late cancellations and/or no shows exceeds 10 within a 30 day period. The account will initially be limited for seven (7) days. During this period, passengers will only be able to book up to 2 days in advance and will be limited to no more than 4 trips at a time.

Carry-On Bag Policy2023-04-24T09:34:53-07:00

Customers are permitted to carry on only the number of bags that they are able to manage independently without the assistance of the driver. Due to space limitations and the time it takes to board the vehicle, the number of shopping bags is restricted to those that can be easily handled by the customer and carried aboard without delaying the vehicle. the carry-on items must fit within a certain space either on your lap or in front of your area. If a customer brings more than he/she is able to manage independently, it will be the customer's choice on whether to board with a manageable amount of items and find alternative transportation to carry the remaining packages, or decline the trip. If applicable, please note points may be assessed for declined trips. See our no show Paratransit policy.

How can I learn more about RTC-OnDemand and other RTC services?2021-08-18T17:52:39-07:00

To learn more about RTC-OnDemand, download the RTC-OnDemand app or visit www.rtcsnv.com.  Follow @RTCSNV on Facebook, Twitter and Instagram.

Can RTC-OnDemand be used to travel to Harry Reid Airport?2022-03-15T10:44:15-07:00

Yes.  For Transit riders, a bus transfer will be required. Examples include:

  • Use RTC-OnDemand to access Route 122, then transfer to Route 109 at South Strip Transit Terminal (SSTT).
  • Use RTC-OnDemand to access Route 221, then transfer to Route 117 near South Point, then to Route 109 at SSTT.
Can I use RTC-OnDemand to travel to the Las Vegas Strip?2021-08-18T17:50:52-07:00

Yes, RTC-OnDemand can be used to connect with the Fixed-Route network to access the Las Vegas Strip.  Examples include:

  • Use RTC-OnDemand to access Route 122, then transfer to the Deuce on the Strip at South Strip Transit Terminal (SSTT)
  • Use RTC-OnDemand to access Route 103, then transfer to Routes 201, 202, or 203 at Tropicana, Flamingo, or Spring Mtn., respectively.
  • Use RTC-OnDemand to access Route 221, then transfer to Route 117 near South Point, then to the Deuce on the Strip at SSTT.
Do I have to wear a seat belt?2021-11-09T14:47:48-08:00

Seatbelts are recommended for passengers on vehicles and the driver will assist with fastening if requested.

What is the policy related to children?2021-08-18T17:49:36-07:00
  • Children under six years old must be accompanied by a responsible party.
  • Children under six years old or who weigh less than 60 pounds must be secured in an approved child safety seat provided by the customer.
  • For safety reasons, children capable of sitting on their own must sit in a seat and not on an adult’s lap.
  • When reserving your ride, please ensure that you reserve a seat for your child.
  • Strollers must be collapsed to fit between the seat and the customer. Non-collapsible strollers are prohibited.
How do I change my pick-up or drop-off location?2021-08-18T17:49:01-07:00

To change your location, you will need to cancel your ride and rebook. 

How many people can ride with me?2021-08-18T17:48:29-07:00

There is no limit to the number of people that can travel with you however space is limited to a maximum of twelve passengers per vehicle.  Fares are per passenger. 

Can I ride with a bike?2021-08-18T17:47:47-07:00

Each RTC-OnDemand vehicle accommodates up to three bikes. If you are traveling with a bike, when scheduling your ride you must schedule your passenger type as “Passenger with Bike

Do drivers undergo a background check?2021-08-18T17:47:11-07:00

Background checks shall be in accordance with applicable Federal and State law, and shall include the use of a licensed background check vendor to carry out criminal background checks and personal credit history reviews (as applicable). Criminal background checks conducted by the Contractor must include arrest and conviction records (county, state, and nationwide) for all jurisdictions in which the applicant has resided in the previous ten years.

Can I ride with my animal?2021-08-18T17:46:34-07:00

Service animals are welcome and ride free of charge.  Service animals must sit on the floor or on the passenger’s lap. They may not occupy a passenger seat. Pets must be in a secure cage and held by or placed at the feet of the passenger.  The RTC does not allow for the transport of ill or deceased animals.

How long will the driver wait?2023-04-24T09:37:06-07:00

Customers are provided a window of time in which the driver will arrive.  For transit customers, drivers are instructed to wait two minutes upon arrival. 

Who do I contact if my ride does not show up at the scheduled time?2021-08-18T17:42:00-07:00

You can message an RTC-OnDemand dispatcher in real time via RTC-OnDemand app for assistance or call 702.676.1801.

How are RTC-OnDemand vehicles identified?2021-08-18T17:40:48-07:00

The vehicles have an RTC-OnDemand logo on the side panel of the vehicle.

How does the driver identify which rider is the correct person to pick up?2021-08-18T17:39:50-07:00

The driver will receive an electronic message with the customer’s name and pick up location once the RTC-OnDemand ride is scheduled. Customers can confirm their name with the driver once the RTC-OnDemand vehicle arrives.

Where are lost and found items kept and for how long?2021-08-18T17:38:27-07:00

Found items are stored for a maximum of 15 days.  

What if I leave an item on an RTC-OnDemand vehicle?2021-08-18T17:37:30-07:00

Riders who leave an item on an RTC-OnDemand vehicle can contact [email protected] or provide a comment via the RTC-OnDemand app or call 702.676.1801, for assistance.  Every effort will be made to return a lost item.  RTC is not responsible for personal belongings a customer leaves on a vehicle.

What is the minimum age a person must be in order to reserve an RTC-OnDemand ride?2021-08-18T17:36:10-07:00

The minimum age is 6 years of age. 

Am I allowed to tip RTC-OnDemand drivers?2021-08-18T17:35:30-07:00

No, tipping is not allowed. 

How can I provide feedback regarding my RTC-OnDemand experience?2021-08-18T17:34:45-07:00

RTC-OnDemand app has a comment section where riders provide feedback once their trip is complete.  Customers are encouraged to leave comments about their ride, driver and overall experience to help improve service.

May I bring food or drinks on board the vehicle?2021-08-18T17:33:59-07:00

Eating is not allowed inside the vehicle. Drinks must be in spill proof containers. 

Are there any no show or cancellation fees?2023-07-31T15:17:03-07:00

When you book a ride with RTC-OnDemand you are making a commitment to the system and the driver, and a schedule is created to accommodate your trip.  If you are not able to take the ride, please cancel your ride as soon as possible.

Currently, there are no fees for no show or cancellations however excessive last minute cancellations or no shows can result in the system limiting your ability to book multiple trips and trips in advance, through the Equal Opportunity Booking program.

How do I cancel a scheduled ride?2021-08-18T17:31:36-07:00

A trip can be canceled in the RTC-OnDemand app or by calling 702.676.1801.

How long will my ride take from my pick-up to my destination?2021-08-18T17:30:51-07:00

Travel time is comparable in length to an identical trip on the RTC fixed route system, including the time necessary to travel to the bus stop, wait for the bus, actual riding time, transferring, and traveling from the stop to your ultimate destination.

How long will I wait for a ride once the reservation is placed through the RTC-OnDemand app?2022-05-24T17:07:46-07:00

Customers will receive an estimated pick-up time before booking.  You can also track your vehicle in real-time in the RTC-OnDemand app. Your ride can be scheduled 30 minutes in advance for same-day service.

When booking my ride, what helpful information should I prepare for the driver to locate me?2021-08-18T17:29:06-07:00

Helpful information includes your pick-up address, facility name and gate code if applicable.  Helpful comments can be noted in the ‘Special Instructions’ field when you reserve your ride.

What is RTC-OnDemand?2023-07-31T15:30:16-07:00

RTC-OnDemand is ride-share service offering flexible routing and scheduling for both transit and certified paratransit customers in West Henderson and the Southwest Valley.

RTC-OnDemand links passengers to various destinations drop-off choices with options to transfer to bus routes.

Transit and certified paratransit customers can utilize RTC-OnDemand in the following ways:

  • Travel to and from locations within the RTC-OnDemand zone
  • Travel to a bus stop within the zone, transfer to fixed route, and then travel to destinations outside of the RTC-OnDemand zone.
How soon can I book a ride? If I want to go now, can I book for now?2023-07-31T15:31:16-07:00

Yes, you can book a ride and have a driver at your location in as soon as thirty minutes.

Can a customer book an RTC-OnDemand ride for a future date?2021-08-18T17:28:03-07:00

Yes, rides can be booked up to seven days in advance.

Can customers split payment among more than one person?2023-04-24T09:50:02-07:00

No, each rider is required to pay the fixed route fare. Certified paratransit customers ride fare free.

Is a certified paratransit customer able to use their paratransit card to ride RTC-OnDemand for free?2023-07-31T15:34:31-07:00

Certified Paratransit customers ride fare free while in the OnDemand zone. Paratransit customers should be prepared to show their paratransit ID card to the driver.

If you are a certified paratransit customer and would like to ride fare free in the OnDemand zone contact RTC-OnDemand at 702.676.1801. Please have your paratransit certification number and expiration date readily available. 

If a paratransit customer wants to transfer to a fixed route service, they may then use his/her paratransit ID to continue on the fixed route free of charge.

How do customers pay for their rides?2021-08-18T17:25:16-07:00

Customers can pay using the RTC-OnDemand App, rideRTC App, Uber App, Lyft App, paper passes or with exact change on board the vehicle.

How much is it to ride?2023-04-24T10:20:17-07:00

Fares are consistent with Fixed Route. Please visit https://archive.rtcsnv.com/ways-to-travel/fares-passes/ for current fares. Certified paratransit customers ride fare-free within the zone.

What are RTC-OnDemand’s service hours?2023-07-31T15:35:29-07:00

Service hours are from 4 a.m. to 1:45 a.m. daily for transit customers.

Is there enough room in the vehicle to accommodate multiple passengers?2021-07-13T08:37:25-07:00

Yes, up to 12 passengers per vehicle.

Where can I download the app?2021-08-18T17:22:15-07:00

The RTC-OnDemand app is available in the Apple app store for iPhone users and in the Google Play store for Android device users. 

Can I schedule my destination and return ride at same time?2021-08-18T17:21:31-07:00

Yes, however you must schedule the rides a minimum of one hour apart.

How can I schedule my ride?2023-07-31T15:37:43-07:00

If you are a transit customer, you can schedule your ride through the app or by calling RTC at 702.676.1801 24 hours a day.

Are RTC-OnDemand vehicles ADA accessible?2022-01-19T17:05:48-08:00

Yes, the vehicles used for the service are ADA accessible.

Since RTC-OnDemand is a ridesharing service, does it mean the vehicle can stop to pick up more passengers during a customer’s trip?2021-07-12T16:51:33-07:00

Yes, the vehicle may stop to pick up or drop off customers along the way, but the driver will still make every effort to ensure the drop-off time provided when the reservation was scheduled is not compromised.

Is RTC-OnDemand a shared ride?2021-08-18T16:23:15-07:00

Yes, it is shared ride public transportation.  This means that the vehicle can stop to pick up and drop off passengers during a customer’s trip. 

Where can customers take the service?2023-07-31T15:39:20-07:00
    • Transit customers may travel within the RTC-OnDemand zone and/or use RTC-OnDemand to connect to another bus route.
    • Transit customers may need to walk a short distance to meet their ride in order to maximize the number of riders.
    • Paratransit customers can take RTC-OnDemand anywhere within the RTC-OnDemand Zone.

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