Ride On-Demand Program2023-07-23T17:40:02-07:00

Ride On-Demand Program

The Ride On-Demand Program is an on demand transportation service available to a select group of RTC Paratransit customers. This program allows customers to schedule a ride within minutes, without having to wait for a pick-up time. The Ride On-Demand Program will operate in conjunction with all existing RTC services and participation in the Program will not affect RTC Paratransit eligibility

Quick Links

Program Benefits

  • The Ride On-Demand Program allows clients to schedule a ride within minutes.
  • Clients may book trips 24 hours a day, 7 days a week, by using the RTC On-Demand Apps, by booking on the RTC On-Demand website via a computer or tablet, or by calling the Ride On-Demand Customer Service line at (702) 676-1801.
  • The wait time may be as little as five minutes.
  • Ride fares are often the same as RTC Paratransit.
  • On-Demand service results in greater convenience and flexibility when scheduling medical appointments, work schedules, shopping, etc.

Service Comparison

Service Type: RTC paratransit Ride On-Demand
Fare $3 per ride As low as $3 per ride
Booking time frame Minimum one day in advance – no same day service On-Demand – Instant request to dispatch ride
Day-of wait time 30 minute window As little as five minutes in core service area
Trip Reservations By phone or myRTCpara website Via any computer, tablet, mobile device or a call-in option

Program Details

  • Monthly Ride Cap: All Ride On-Demand clients will be assigned a monthly ride cap. This ride cap will be determined based on your previous 6-month RTC paratransit ridership, and should not cause you to alter your typical travel patterns. RTC paratransit is still available to those clients who have exhausted their monthly ride allowance.